Frequently Asked Questions
Brand
rms is the initials of Rose-Marie Swift, who created this line of color cosmetics. It also stands for "Real Make-up Secrets" and "Right Mental State".
What makes your products different from other “natural” products on the market?
A great deal of time, energy and resources were used to research and develop a line of make-up products that not only help you to enhance your beauty, but also to protect you from the potential dangers of known synthetic ingredients. Many so-called natural products contain many synthetic ingredients, often used as preservatives and fragrances, yet these are not disclosed to consumers as synthetic and potentially harmful ingredients. Also, the manufacturing process renders many oils – even organic ones – toxic. At rms beauty we take great pride in using manufacturing processes that avoid heating oils to high temperatures, so that all healing enzymes, vitamins and antioxidants remain intact. We guarantee the highest grade of ultra pure ingredients in rms beauty products. Please note…..Organic is a guarantee of safety NOT quality. We have taken those extra steps to also guarantee the highest quality.
Another important benefit of RMS Beauty over other natural brands is that Rose-Marie is a well known makeup artist. She has worked with the biggest names in the beauty and fashion industry so a tremendous amount of knowledge and experience has gone into the making of this brand towards standing out from the crowd.
Will you be adding new products to the line?
Yes, we hope to continue to expand the rms beauty line. Please visit this site regularly for updates or sign up for our newsletter to be the first to know about new product releases.
HOW TO APPLY
Can anyone use your products?
rms beauty is a dialogue with the skin. The warmth of your fingers soften the products so they are easily blended using minimal application. rms beauty make-up blends to perfection so easily that even beginners will have no problem. rms beauty products will simplify your beauty regimen to be faster than you could ever imagine. The most user friendly line ever created.
Why do you prefer finger application?
We prefer applying rms beauty with fingers because skin to skin application is superior. It blends so much better and benefits the skin because it stimulates blood flow. Its acupressure touch approach to the skin encourages skin cell regeneration and turnover. Skin must be stimulated or it atrophies.
I have now created a foundation brush that mimics skin to skin application that is the perfect foundation brush you will ever use. Both the foundation and blush brush are designed to make make-up application very easy and mess proof.
What is living luminizer?
This is one of our favourites, and a must-have for the most dewy, luminous look ever. It provides a subtle light-reflecting sheen without looking glittery, white or heavy like most highlighters. Watch the skin instantly come alive. Use minimally on cheekbones, eyes, brow bones, down bridge of the nose, bows of the lips for a sexy pout or as a lip gloss. Will highlight and brighten the face better than any other product out there and will not dry out.
What does "un" cover-up mean?
"Un" Cover-Up doubles as a concealer and a light foundation. It is for minimal coverage and will never look heavy, chalky, or dry. "Un"cover-up is exactly that……it evens out skin tone and small imperfections yet won't hide the skin's own vibrancy. Colors will adapt to the skins exact tones and reduces redness and discoloration.
How do I apply the lip2cheek?
Because rms beauty products contain a generous concentration of mineral color, very little is needed to get the desired effect. Lip2Cheek can be simply applied with the fingers. Apply a minimal amount with a firm stroke for better absorption and results. To create a stronger, more intense color, simply reapply. rms beauty works extremely well with a simple use of the fingers. Skin to skin always makes for a beautiful, well blended look. Make-up brushes work as well if preferred (synthetic brushes are better).
Remember to apply a minimal amount of product for best results.
Will your cream eye polish crease?
Eye shadows formulated with synthetic ingredients will crease because they interact poorly with the skin's own oils, the natural organic oils in rms beauty Cream Eye Polish products interact well with skins natural oils. We prefer that no moisturizer is added onto the lid before application.
Those with oily lids will notice that colors may not hold as well (good news for that is…. moist lids result in less aging of the eye then dry lids). Those with dry lids will benefit from the pure, nourishing organic oils in the formulation.
If minimal creasing occurs, simply pat the lid gently with your finger. Today's new creaseless eye shadows are extremely dehydrating and aging to the sensitive eye area so none of those synthetic ingredients will ever be found in rms beauty products. Please see application tips on product page.
Please Note...do not apply any moisturizer on lid before application.
Will your products cause me to break out?
No. It's time to learn the truth about the different oils used in beauty products. Synthetic oils, often derived from petroleum, (like mineral oil, baby oil, Vaseline® and petrolatum) are occlusive oils – meaning that they block the pores and cause pimples. rms beauty Lip2cheek and "Un"Cover-Up colors contain pure, unprocessed oils that are amazing for the skin. Raw, organic coconut oil contains lauric and caprylic acid that is known for its anti fungal and antibacterial properties that help to protect the skin. Moisturizing organic jojoba oil is most like skin's natural oils (sebum) and helps to keep skin soft. Don't be surprised to if you uncover healthier-looking skin as you continue to use your rms beauty products. See: Ingredients.
Will your Lip & Skin Balm cause my lips to chap?
Many lip balms use petroleum (Vaseline®), mineral oils, alcohol and other chemicals that will dehydrate lips over long-term use. In the rms beauty Lip & Skin Balm, bee propolis provides a source of amino acids and is natures antibiotic as well as antibacterial, a combination that promotes cell turnover and healing of chapped lips to improve the look of dry or aging lips.
My lips are chronically chapped. Will these products help?
Some people are very low in essential fatty acids (EFA's), necessary dietary fats that come from fish, nuts and seeds. A deficiency in EFA's can lead to chapping, dry, and sometimes cracking skin that can't be addressed with a topical product.
For those people I recommend a daily supplement of EFA's (fish oils/ flax seed oils). Dietary EFA's can also help eczema and dandruff. rms beauty Lip & Skin Balm is extremely helpful in healing and softening extremely dehydrated lips. Hydration can also be cause by lack of water in the system.
How do I use the brightening brush?
The brightening brush is a retractable brush. Remove the cap from the base and insert the white end into the cap. This will allow the brush to appear. When finished with application reapply the cap until later use.
Use with rms beauty products to highlight the inner eye corners (near the L-shaped tear duct), down the bridge of the nose (for the appearance of a longer, slimmer nose) and the bow of the lips (to give the illusion of a sexy, pouty mouth).
How long will my product last?
Our product is very concentrated, made with extremely high quality ingredients. This means a little goes a long way so your product will last and you will definitely be getting your money's worth.
Ingredients
What is the difference between natural and organic?
Initially, the terms 'natural' and 'organic' were used to describe products made with ingredients that came from nature. Unfortunately, as soon as marketers learned that consumers enjoyed the idea of non-synthetic products, the words began to appear on all sorts of products, whether they were truthful or not. It's called green-washing, and it's possible because consumers have to be well-informed consumer to distinguish frauds from the real deal.
Honest natural products contain ingredients from plants and nature and are minimally processed. Organic products take 'natural' several steps further: they are made with non-GM ingredients that have been grown, raised, harvested, manufactured and preserved without chemical herbicides, pesticides, fungicides, antibiotics – giving you products with fewer contaminants. All of these extra steps cost more in organic farming and processing, which is why organic products tend to cost more. This, of course, is part of the problem: as soon as manufacturers realize consumers will pay more for a product with 'organic' on the label, the word starts to appear.
And here are some of the tricks used: the chemical definition of organic is 'a compound that contains a carbon atom'. Since carbon is found in anything that lives or has ever lived, unscrupulous companies use synthetic chemicals derived from petroleum products, describing them as organic preservatives. This use of the word, of course, has nothing at all to do with the reason you might be interested in the product.
Another label deception: since water is the primary ingredient in many products, some manufacturers claim to use organic floral waters or hydrosols. Look at the label a little closer and you'll also see synthetic toxic ingredients. That's your first clue the product has been green-washed and that you'll want to put it back on the shelf!
Pay attention, as well, to phrases like 'derived from' – which indicates that something was done to your natural ingredient to turn it into something no longer natural. Having said that, however, chemical reactions take place all the time – even naturally – turning one thing into another. For example, soap is the result of combining a fat, like coconut oil, with a salt, like sodium hydroxide: two natural ingredients coming together to create a whole new item. The bottom line is that you should educate yourself on what sorts of ingredients you want to avoid and make informed purchasing decisions .
Please see www.beautytruth.com for more information on chemicals to avoid.
Are you certified organic?
The quick answer is ‘ NO.' The reason for this decision takes a little explanation.
Currently, there are no uniform standards in the United States or Canada to certify organic cosmetics. Certain individual states, like California, have created guidelines, but they aren't accepted everywhere. Canada hopes to have national regulations in place soon, but it's uncertain if manufactured products will be included.
Currently, products that are certified bear the United States Department of Agriculture (USDA) seal. This works well for foods, agriculture and livestock but doesn't take into account the various processing steps involved in sourcing, formulating, manufacturing and distributing cosmetic products. In effect, the USDA seal isn't applicable for color cosmetics. Color minerals used in color cosmetics can not be certified organic because they are not grown. Skin care lines without color can apply for USDA Certification and not surprisingly, certification is expensive. So we decided to wait until organic certification has been made applicable to color cosmetic products and standardized across the board before we proceed with it. We also must have a certifier that we feel establishes a very high standard of organic certification that truly rewards for quality like that which we have put into rms beauty products. We feel this quality lacks in other certifying agents.
Almost all of the ingredients in rms beauty products are certified organic (USDA and NOP) and are indicated as such on the label.
The nasty truth……....the USDA has now allowed GMO ingredients in a very low percentage in USDA labeled food and skin care. RMS Beauty allows NO GMO in our products.
Are your products non-GMO?
The short answer is YES! For further explanation, keep reading.
First of all, let's start with the definition of genetically modified or GM. GM refers to the process of directly altering the structure and characteristics of genes. It involves taking the DNA from one organism, manipulating it in a lab, and introducing it into another organism's genome. This type of GMO (organism) is known as a transgenic organism. Plants could be manipulated with the intention of improving flavour or shelf-life, for example, or to be resistant to insects with the intention of improving yields.
While great in theory, there aren't any long-term studies of the impact of genetic modification on the plants themselves, or on humans, animals or the environment. None. There is anecdotal evidence, on the other hand, that GM products aren't harmless. As it stands now, most of the corn we eat and cotton we wear is genetically modified. Soybeans aren't far behind. You might be surprised to learn that most of the Vitamin E used in cosmetics also comes from a GM source. With a world-wide increase in food allergies, there's a strong possibility that playing with the DNA of our food is making us sick. And how do we control it? Seeds from GM crops are blown by the wind and carried by rivers to appear far from the fields in which they were initially planted, with the potential to take over. We're all part of a global experiment that we at rms beauty don't want to contribute to. That's why we chose non-GM ingredients for all of our products.
Do you use preservatives in your products?
Bacteria and fungus need water in order to grow, so we don't have any water in any of our rms beauty formulations. That's an easy one. Unfortunately, we know that as soon as you open the container and start to use our products, chances are pretty high that moisture from the air or your fingertips will be introduced. And although our products are formulated with oils, even oils are subject to eventual break-down. As a result, preservatives are necessary.
However, chemical preservatives used in many products work because they kill cells. Although microbes are made of cells, so are we. It's not surprising then, that these preservatives can irritate your skin. More alarming, certain preservatives (parabens) have been linked with reproductive diseases and cancer. That's a risk we weren't willing to take for your health.
Fortunately, there are methods of preserving products without these chemical ingredients. First and foremost, since your bathroom tends to be moist and warm – the perfect environment for bacterial contamination – store your rms beauty in a cool, dry place like your bedroom. Better yet, use the refrigerator if you are not using them for a long period of time (they do not need to be refrigerated if using them daily).
Many plant extracts are not only capable of resisting micro-organisms but some will actively destroy them. Combining two or more of these agents often creates synergy, meaning that the individual agents working together exert a greater effect than the separate effects of the individual agents. Among the most effective natural preservatives are essential oils and various herbs such as rosemary. Antioxidants also help oils from going rancid while preventing free radical damage to the skin from environmental factors including pollution and sunlight. Many familiar antioxidants include vitamin A, vitamin C and vitamin E. Note that many manufacturers use synthetic forms of these antioxidants. In rms beauty products, we use full-spectrum tocopherol (natural Vitamin E that is NON-GMO….. meaning not genetically modified) for aiding in preserving the product. Propolis is made from tree resins by bees, and functions as the immune system of the beehive. It has natural antibacterial, antiviral and antifungal properties that make it an effective addition to rms beauty formulas. We also use organic rosemary extract with antioxidant phenolic compounds likes carnosic acid and carnosol that are powerful inhibitors of lipid (fat) peroxidation. Rosemary extract is such an effective preservative.
All rms beauty products contain a combination of these natural preservatives and ingredients (and oils) with a naturally long shelf life. Some natural oils used in skin care and cosmetics go rancid extremely fast. rms beauty avoids all of those cheap oils. Lab testing shows our products will last well over two years, but for best results we recommend you use them within one year of opening. rms beauty products are made to be used every day.
Do you use essential oils?
rms beauty avoids steam distilled essential oils as they have been known to:
-adversely affect the potency of herbal extracts
-may cause rashes and skin irritation to sensitive skin
-can cause long term skin dehydration
We believe essential oils should be used for therapeutic purposes and not daily application in various beauty products.
RMS Beauty products, as well as the individual ingredients themselves, are not tested on animals.
How long do your products last/ when do they expire?
Lab testing shows our products will last well over two years, but for best results we recommend you use them within one year of opening. rms beauty products are made to be used every day.
Are your products temperature sensitive?
Because all of our products are formulated with organic oils, they are temperature-sensitive. For best results, keep all rms beauty products at room temperature away from sunlight.
If products soften, cooling in the refrigerator will restore them to their proper form. Please note that all rms beauty formula's have been tested to find the perfect balance of texture between the hot summers and the cold winters.
Due to the nature of the ingredients in rms beauty products, they are also sensitive to extreme cold.
If products harden, remove them to a location at room temperature. To quickly restore a hardened product, body heat from your fingertips will normally soften it enough to be immediately used.
The products will not be negatively effected in any way form heat or cold.
Over time they will sometimes get a little hard on the surface mostly if the product has not been closed properly. A simple circular motion of the fingers will add the needed warmth to soften it again. The product will be fine underneath and you can resume application to the skin.
Can I wear sunscreen under your products?
Synthetic sunscreens will negate the healing potential of rms beauty products. While rms beauty products do not make an SPF claim, the natural oils and minerals in rms beauty offer some protection from sun.
See www.ewg.org for a list of safe sunscreens if you choose to apply extra protection. Also see www.beautytruth.com for more info on sunscreens.
Please avoid all synthetic chemical sunscreens used in traditional cosmetics.
Can I wear your products to bed?
Although formulated with natural and healing ingredients, rms beauty products should be removed before bed. Washing your face at night removes environmental dirt and impurities, and gives your skin the opportunity to breathe.
Are you products waterproof?
Oil and water do not mix, so rms beauty products are not likely to come off through normal perspiration and wear. They are, however, easily removed with your normal cleansing products. We suggest rms beauty Raw Coconut Cream.
Why do you use synthetic color in some of your products?
In the interest of full disclosure, we want you to know that all of our colors are created using natural minerals except: Luminizer X Quad in "Luminizer Nude", Lip2Cheek color in "Smile" and "Beloved" and Lip Shine in "Sacred" and "Content", which could not be created without the use of the tiniest bit of FDA approved, food-grade, synthetic color. We have used approximately .5 % (1/2 %). In the "Wild with Desire" lipstick line there is also FDA approved, food-grade, synthetic color in "Rebound", "Russian Roulette", "Pretty Vacant", "RMS Red", "Rapture", "Jezebel", "Vogue Rose", "Sweet Nothing" and "Dressed Up Red" lip liner. There is an extremely small amount used as there is no substitute for the color intensity (mostly with red) that we desired for this line high impact color.
If your goal is to avoid all synthetic pigments, please choose from any of the other products in the rms beauty line. As science advances, we will continue to reformulate until we find a natural source for those color.
Please visit our ingredients page for more information.
This product not only helps heal and nourish lips, but also works to help soften lines around the eyes or anywhere on the face. A quick sweep of the balm on the corners of the eyes (crows feet area) works miracles. The formula is enzyme rich, mineral rich, vitamin rich, amino acid rich, antioxidant rich – why limit it to the lips? We truly believe this is the best balm you will find anywhere.
Return Policy
What is your full return policy?
All products must be returned in unused condition in their original packaging within 30 days of the date your order was placed. RMS Beauty maintains the right to deny approval of a refund for products that are believed to have been previously used.
We are unable to accept returns of rms beauty within supplements, nail polish, gift sets or gift cards.
Returns must be pre approved by RMS Beauty. You can submit a return request here - http://www.rmsbeauty.com/pages/returns-policy
Exchanges for products of equal value must be pre approved following the instructions for return authorization above. The return item must be received before the replacement item will be shipped.
RMS Beauty is not responsible for return shipping costs.
All returns and sales must be completed as separate transactions.
You may cancel your order at any time until your order has shipped. Once your order has shipped, it cannot be cancelled or refunded until it is returned to RMS Beauty.
Can I return a product that I've only touched or used once?
All products must be returned in unused condition and in their original packaging. RMS Beauty maintains the right to deny approval of a refund for products that are believed to have been previously used.
How long do I have to return my product?
You may return any unwanted items from your order within 30 days of the date your order was placed.
Are there items I am not allowed to return?
We are unable to accept returns of rms beauty within supplements, nail polish, gift sets or gift cards.
Exchanges for products of equal value must be pre approved through customer service. The return item must be received before the replacement item will be shipped.
Who pays for shipping on returns?
You are responsible for return shipping costs.
You may cancel your order at any time until your order has shipped. Once your order has shipped, it cannot be cancelled or refunded until it is returned to RMS Beauty. Please email orders@rmsbeauty.com to cancel an order.
Shipping Policy
Where can I find your full shipping policy?
https://www.rmsbeauty.com/pages/shipping-policy
Do I have to pay taxes on my order?
For international shipments, the recipient is considered the importer and may be subject to import taxes, duties and fees enforced by the destination country. We are unable to control or predict these charges. Customs policies vary widely from country to country; you should contact your local customs office for more information. When shipping overseas, customs clearance procedures can delay packages by up to 4 weeks. Orders placed through rmsbeauty.com may also be subject to monetary conversion of US dollars to the currency of the country the order is being shipped to.
Why am I given only one shipping option for my order?
Orders containing nail polish can only be shipped via ground service. If you have nail polish in your cart, this is the only shipping option you will be given. Ground service is a longer transit time due to shipping restrictions stipulating that this product ship via ground transportation only. Please keep this in mind when considering your order transit time.
*Please note that nail polish can only be shipped within the continental US. If you have nail polish in your cart and no shipping methods are provided, please remove the nail polish from your cart and continue checkout.*
RMS Rewards
rms rewards is rms beauty’s free rewards program! earn swift points each time you place an order that can be used for exclusive perks, free products and discounts
What are swift points + how to I earn them?
swift points are the points earned on rmsbeauty.com through purchases, social actions, birthday treats, reviewing products and referring friends
please note - to earn and redeem points, sign in using your email address + password for the points to be applied
when you join rms rewards, you will automatically become a SWIFT I member! you then have the opportunity to become a SWIFT II member ($200-$499 spend) or a SWIFT I I I ($500+ spend)
your swift member status will be reset after 365 days from joining the program
no - swift points do not expire
Can I earn swift points anywhere else?
swift points are EXCLUSIVE to rmsbeauty.com and can be earned and redeemed when shopping on rmsbeauty.com
Can I combine swift points into a single account?
you can earn swift points on multiple separate accounts (depending on which account you’re logged in with) but it is not possible to transfer or merge points
How can I check my swift points balance?
log in to your account to find your swift points balance
What happens to swift points if I make a return?
when products are refunded, the swift points earned for the products will be deducted
I’m a SWIFT II / SWIFT III member. How do I access exclusive perks?
free shipping will automatically be applied to your order when you are logged in. perks will be sent via our newsletter when they are announced! make sure you’re subscribed to our newsletters and add us to your contact list so they don't go to junk mail
rms rewards refer a friend program gives rms reward members the opportunity to share rms beauty with friends and receive bonus swift points. use your unique link that can be found on your account page to refer your friend by email or social media. your friend will then be able to use this unique link to access a $15 coupon which they can copy and paste during checkout for $15 off an order over $75. we will then send you an email to let you know that we have credited your account with 300 swift points ($15 value) as our way of saying thank you
Help: I can’t log in to my account
please reset your password by selecting the "forgot password" link on the sign in page. we'll send an email to the address provided which will prompt you to reset your password, then sign in as usual
How can I earn swift points for leaving reviews?
rms reward members will be rewarded 25 swift points for reviewing products on rmsbeauty.com - one review reward per month. Please note, swift points are added when the email address used to review matches the email address on your rms rewards account and there must be a minimum of 1 order associated with the email address.
Can international customers earn swift points?
Yes! Both customers in the USA and international customers can earn swift points. Please note, international customers are able to access perks, but free shipping is currently only available for orders shipped to USA.
Help: my swift points have not been added
it may take up to 24 hours for your swift point balance to adjust. you must like / share / follow us using the corresponding button on the rms rewards page for points to be assigned to your account.
Help: how do I contact RMS REWARDS
Please email, orders@rmsbeauty.com
