enter email address & order ID to look up your order
review return policy and submit return request
rms beauty team reviews and confirms request
send off return when you can
Return requests must be submitted within 60 days of the date your order was placed. RMS Beauty’s team reviews all return requests. Please allow up to 2 business days for confirmation.
Returned products must be unused or gently used.
Exchanges must be of equal value or less. If less, a refund will be issued for the remaining balance. Indicate exchange requests using the return center form.
Refunds and exchanges will be processed once the return has been received.
All returns and sales must be completed as separate transactions.
You may cancel your order at any time until your order has shipped. Once your order has shipped, it cannot be canceled or refunded until it is returned to RMS Beauty. To cancel your order, email email@example.com
FREQUENTLY ASKED QUESTIONS
We accept returns for gently used or unused products within 60 days of purchase.
products that cannot be returned
Sale products/Gift sets/Essential sets Gift cards RMS Beauty Within
RMS Beauty is not responsible for return costs.
how can I contact the returns team
how do I cancel my order
You can cancel your order before it has shipped. Email firstname.lastname@example.org.
Unused/gently used products can be exchanged for products of equal value or less. If less, a refund will be issued for the remaining balance
What is an RMA/Return Number
Once a return has been approved by the RMS Beauty returns team. you will receive an RMA number. This is an unique code that helps us to identify your return once we receive it. Please include this number with your return