Help Center

FAQ

The Brand

What does RMS Stand for?

What makes your products different from other "natural" products on the market?

Will you be adding new products to the line?

How to Apply

Can anyone use your products?

Why do you prefer finger application?

What is living luminizer?

What does "un" cover-up mean?

How do I apply the lip2cheek?

Will your cream eye polish crease?

Will your products cause me to break out?

Will your Lip & Skin Balm cause my lips to chap?

My lips are chronically chapped. Will these products help?

How do I use the brightening brush?

Ingredients

What is the difference between natural and organic?

Are you certified organic?

Are your products non-GMO?

Do you use preservatives in your products?

Do you use essential oils?

Do you test on animals?

How long do your products last/ when do they expire?

Are your products temperature sensitive?

Can I wear sunscreen under your products?

Can I wear your products to bed?

Are you products waterproof?

Why do you use synthetic color in some of your products?

What is Lip & Skin Balm?

Return Policy

What is your full return policy?

Can I return a product that I've only touched or used once?

How long do I have to return my product?

Are there items I am not allowed to return?

Do you allow exchanges?

Who pays for shipping on returns?

Can I cancel my order?

Shipping Policy

Where can I find your full shipping policy?

Do I have to pay taxes on my order?

Why am I given only one shipping option for my order?

RMS REWARDS

What is RMS REWARDS?

What are swift points + how to I earn them?

What are swift tiers?

Do swift points expire?

Can I earn swift points anywhere else?

Can I combine swift points into a single account?

How can I check my swift points balance?

What happens to swift points if I make a return?

I’m a SWIFT II / SWIFT III member. How do I access exclusive perks?

How do I refer a friend?

Help: I can’t log in to my account

How can I earn swift points for leaving reviews?

Can international customers earn swift points?

Help: my swift points have not been added

Help: how do I contact RMS REWARDS

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